Service Agreement Terms
1. Service Provision: A&S Total Communications will provide telecommunications services as specified in your selected plan. Service availability is subject to network coverage and technical feasibility at your location.
2. Contract Terms: This agreement is for the minimum term selected. Early termination fees apply if service is cancelled before the minimum term expires. Monthly charges are calculated from the activation date.
3. Payment Obligations: Monthly service fees are payable in advance. Installation and setup fees are due within 30 days of service activation. Late payment fees may apply to overdue accounts exceeding 30 days.
4. Installation & Activation: Installation dates are estimates and subject to change based on site conditions, equipment availability, and technician schedules. Customer must provide reasonable access to premises.
5. Fair Use Policy: While most plans include unlimited data, excessive usage that impacts network performance may be subject to traffic management during peak periods (7pm-11pm weekdays).
6. Service Availability: We aim to provide reliable service with 99.5% network availability. Planned maintenance will be notified in advance where possible. Compensation may apply for extended outages.
7. Customer Obligations: You must provide accurate information, maintain equipment in good condition, notify us promptly of service issues, and allow access for maintenance and repairs.
8. Privacy & Data Protection: We collect and use personal information in accordance with our Privacy Policy and the Privacy Act 1988. Your data is protected and will not be shared without consent.
9. Limitation of Liability: Our liability is limited to the monthly service fee for the affected period. We are not liable for consequential damages, business losses, or indirect costs.
10. Changes & Variations: We may update service terms or pricing with 30 days written notice. Continued use of services constitutes acceptance of updated terms.
